topic Re: Other in Get Support

Other

DarrellAdams — Sat, 04 Jul 2026 19:47:52 GMT

Need a Sim PUK

Re: Other

Chalupa_Batman — Sat, 04 Jul 2026 19:52:45 GMT

@DarrellAdams wrote:
Need a Sim PUK

Here's how to get it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Other

slusagm — Sat, 04 Jul 2026 20:24:15 GMT

You sure you want the sim card puk? There are different puk the phone can ask for. What is the error message you got? What brand of phone you have?

Re: Other

DarrellAdams — Sat, 04 Jul 2026 20:33:46 GMT

PUBLIC MOBILE SIM IN GALIXY S21

Re: Other

DarrellAdams — Sat, 04 Jul 2026 20:34:36 GMT

esim

Re: Other

slusagm — Sat, 04 Jul 2026 21:20:19 GMT

@DarrellAdams if eSIM, you can simply get a new one. if your last eSIM was bought 15+ days ago, it should be free

Download Public Mobile ap on the new phone and login. Then go to Account -> Purchase Sim card and choose eSIM and buy and install