topic Re: Unable to transfer number in Get Support

Unable to transfer number

Mitski — Sat, 04 Jul 2026 16:41:04 GMT

My wife is trying to join Public Mobile from Telus. When she enters her number to be transferred on the Public Mobile app, she gets a message saying it is an invalid number. What can we do?

Re: Unable to transfer number

softech — Sat, 04 Jul 2026 16:44:56 GMT

@Mitski the number from Telus can be ported into PM for sure.

You might want to get a new temporary number first. Then after the account is activated, open ticket with PM and ask them to manually bring in the number

Re: Unable to transfer number

slusagm — Sat, 04 Jul 2026 16:54:00 GMT

Are you porting from Telus Prepaid?

But you can ask PM to confirm what was wrong

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage