topic Activate cellphone service in Get Support

Activate cellphone service

Pinebrook — Sat, 04 Jul 2026 15:42:18 GMT

Cell phone was deactivated by Public Mobile yesterday with no explanation. I have automatically paid monthly for many, many years without issue. Payment was due yesterday, July 3 but never taken from my account and my service was cut off.

I have been on the computer and the cell and my land phone for hours yesterday and today trying to resolve.

Please help me with a solution immediately as I desparately need my cell phone this afternoon.

Re: Activate cellphone service

Pinebrook — Sat, 04 Jul 2026 15:43:16 GMT

How I activate it?

Re: Activate cellphone service

Meow — Sat, 04 Jul 2026 15:46:51 GMT

Check your account to see if it says what is wrong... if bill is REALLY paid...

Open a ticket and ask agent for assistance if you cannot get account to work.

Re: Activate cellphone service

Dunkman — Sat, 04 Jul 2026 15:46:19 GMT

@Pinebrook

Sometimes preauthorization/autopay fails for different reasons.

You will need to load up funds equivalent to your plan cost:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Once you load up funds, it should re-activate your plan.

Re: Activate cellphone service

BKNS27 — Sat, 04 Jul 2026 16:14:40 GMT

@Pinebrook

Login to your account and check if the registered CC has expired. Replace it with a new CC for future payments on the PM app or online under Payment-Update Card Information if it has expired:

If it didn’t expire then check to see if the Subscribe (AutoPay) button is enabled for future payments.

To restore service now, you need to make a manual payment on the app or online or dial 611.