topic Re: Network issues in Get Support

Network issues

Phil222 — Fri, 26 Jun 2026 11:17:36 GMT

Why does my Public Mobile app say network is unavailable?

Re: Network issues

BKNS27 — Fri, 26 Jun 2026 12:00:17 GMT

@Phil222

Check to see if there is any outages in your area:

https://www.telus.com/en/bc/outages

If none then reset the Network setting on your phone and see if that works.

Contact a CS_Agent if that didn’t work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network issues

hTideGnow — Fri, 26 Jun 2026 12:12:05 GMT

hi @Phil222

you have logged in and confirm your account is active?

To avoid browser cache problem when checking the account status, please try using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if it shows active, try Reboot your phone and click Reset network settings and test again.

If same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Network issues

Phil222 — Sat, 04 Jul 2026 11:36:03 GMT

My service seems to be working properly now. I did reset my network settings but that did not solve my issues. But for some unknown reason the message has disappeared.