topic Re: Spotty Service in Get Support

Spotty Service

Kayillbegood — Sat, 04 Jul 2026 01:55:06 GMT

I recently joined PM from Koodoo in hopes of getting better service. Yet, I still find that most of the time, when I'm not at home and connected to wifi, I struggle opening the internet or apps like Instagram. I even got an important phone call today, and it was insanely spotty. My partner is also on PM, joined due to his recommendations, but he has none of the same difficulties as I do. He suggested that it's because he is Android and I'm Apple, but it can't be that. I know where I live that the Telus towers have proven troublesome, so it may just be the service provider... A lot of people in my town constantly complain of spotty and unreliable service, it's a big issue here.

So really, I guess I'm wondering could it be a phone thing, Apple issues? Or is that it's not reliable everywhere? I'm in the Okanagan region of BC. I'm feeling frustrated and ready to move on if it continues to be this big of a problem.

TYIA for any tips and tricks you can provide!

Re: Spotty Service

hTideGnow — Sat, 04 Jul 2026 02:11:02 GMT

hi @Kayillbegood

Koodo and PM use the same Telus/Bell network. there is really no reason you will get better service with Koodo and not Bell

make sure koodo sim and esim all removed and disabled, PM sim enabled and set as Primary. Make sure the carrier profile is updated. Then reboot your phone and click Reset network settings

if same, ask PM agent to refresh your account on the system.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Spotty Service

Kayillbegood — Sat, 04 Jul 2026 02:20:16 GMT

I know they're the same network, I mainly switched for pricing and hoping that maybe something would change, but it feels like it's gotten worse since changing.

I'll try the rebooting. I got a physical eSim when I switched

Re: Spotty Service

hTideGnow — Sat, 04 Jul 2026 02:27:07 GMT

@Kayillbegood wrote:
. I got a physical eSim when I switched

hi @Kayillbegood you got a physical or eSIM?

anyway, if it does not help, open ticket and ask PM agent to refresh the account

Re: Spotty Service

Kayillbegood — Sat, 04 Jul 2026 02:28:23 GMT

Can't believe i did that. i got a physical sim card.

Re: Spotty Service

hTideGnow — Sat, 04 Jul 2026 02:33:24 GMT

hi @Kayillbegood

trust me, it can be fixed and it will work great again tomorrow.

if you have another phone, you can test the physical sim on it

and remember to open a ticket with PM agent. Agent will reply tomorrow as their office is now closed

Re: Spotty Service

BKNS27 — Sat, 04 Jul 2026 09:02:40 GMT

@Kayillbegood

Just curious on what model of iPhone you are using? This could an issue if it is an older iPhone or you are not on the latest iOS 26.5.2.

Re: Spotty Service

Kayillbegood — Sat, 04 Jul 2026 20:39:59 GMT

Its an iPhone 15, got it just over 2 years ago brand new

Re: Spotty Service

BKNS27 — Sat, 04 Jul 2026 21:46:49 GMT

@Kayillbegood

Try resetting the Network settings and see if that improves.

Settings-General-Reset iPhone-Reset-Reset Network Settings. If you connect to home wifi. You will have to re-enter the wifi password.

Koodo and PM utilizes the same Telus towers but Koodo has all the bells and whistles like wifi calling etc.