topic Re: My esim does not work in Get Support

My esim does not work

Pat1954 — Fri, 03 Jul 2026 23:26:22 GMT

Re: My esim does not work

hTideGnow — Fri, 03 Jul 2026 23:40:09 GMT

hi @Pat1954

new activatoin?

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

if that does not help, ask support agent to check, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My esim does not work

Pat1954 — Sat, 04 Jul 2026 00:18:43 GMT

I removed my old (physical sim) and made my Public Mobile eSim primary. I can make phone calls now. However, when I try again to activate the eSim it says "Unable to activate eSim" To me that says something is still wrong.

Re: My esim does not work

hTideGnow — Sat, 04 Jul 2026 00:25:38 GMT

hi @Pat1954

you can make calls, why you still try to "activate"? check if the installed PM sim is enabled (on iPhone, only need to toggle on "turn on this line", then Reboot your phone and click Reset network settings

Re: My esim does not work

Pat1954 — Sat, 04 Jul 2026 00:36:42 GMT

Probably, because I am no longer that familiar with the Tech, terminology and steps involved.. (I'm old buck! :-)) I was told that I get some sort of PIN when the eSim is activated and this is required for support from PM if required in the future. Is that not correct? Right now everything seems to be working... Do I just stop and say all's good?