Phone no longer active

Pinebrook — Fri, 03 Jul 2026 18:31:54 GMT

I have been with Public Mobile for more than 8 years. For the first time this afternoon, July 3rd, I cannot phone out and message says my account is not active and I should make a payment to activate it.

Monthly payments of $28.99 have been taken out of my mastercard account automatically and the last payment was taken out on June 3rd. I expect the next one should be taken out today, July 3rd.

Why is my account suddenly inactive with no notice from Public Mobile
And how do I activate it?
My phone is necessary that I have it available and active at all times due to emergency situation.

Re: Phone no longer active

hTideGnow — Fri, 03 Jul 2026 18:44:42 GMT

hi @Pinebrook

sound like just an Autopay problem. Login My Account first. (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

Then click the button Pay and Resume services now and follow the steps to make payment.

If you don't see such a button, the use this link to access the payment page and make payment (remember to add E911 fees if it is applicable to your province):
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if it still gives you error, you might need to pay by voucher instead. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account. This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

But if you cannot login at all, you will have to ask PM agent to help with the login and then you can make payment. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Phone no longer active in Get Support

Phone no longer active

Re: Phone no longer active