topic Re: Missed payment in Get Support

Missed payment

Joĺly — Thu, 02 Jul 2026 16:13:46 GMT

I missed my payment few days ago which I want to pay now but the link isnt showimg under my profile?.

Re: Missed payment

Chalupa_Batman — Thu, 02 Jul 2026 16:16:26 GMT

@Joĺly wrote:
I missed my payment few days ago which I want to pay now but the link isnt showimg under my profile?.

Hello @Joĺly

If you log into your account, the payment link is here. You can add funds here.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Missed payment

hairbag1 — Thu, 02 Jul 2026 16:16:28 GMT

@Joĺly

Try dialing 611 to pay with oayment card or vouchers.

Re: Missed payment

softech — Thu, 02 Jul 2026 16:16:40 GMT

@Joĺly

Please use My Account to make a payment. First login My Account using browser with Incognito mode. Once logged in, click the button "Pay and Resume services now"

If there is no such popup button, paste this link to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Missed payment

Joĺly — Fri, 03 Jul 2026 02:25:14 GMT

My number still not showing under my profile under incognito mode. I cant make the outstanding payment until the system release my number which I could click on and pay. By the way, I have two lines with public mobile. One line is active and still showing under my profile. Other isn't which is ### ### ####

Re: Missed payment

softech — Fri, 03 Jul 2026 02:26:21 GMT

@Joĺly

if you have 2 lines with Public Mobile, you would have 2 different email addresses (as PM login is one email for one account/phone number)

I think you need PM CS agent to sort out the issues with your 2 accounts. I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Missed payment

CSA_PM — Fri, 03 Jul 2026 11:50:14 GMT

Thank you for the escalation! The customer is in contact with an agent.