topic Re: Activation Error in Get Support

Activation Error

dannyhoyvr — Fri, 03 Jul 2026 03:29:50 GMT

I signed up on the website and paid for the activation then downloaded the app. I am transferring from Fido. Got error message on the app saying 'Subscription not activated' after following all the steps.

Registered email is hohieuduc2506@gmail.com on $25 plan.

Re: Activation Error

hairbag1 — Fri, 03 Jul 2026 03:32:28 GMT

@dannyhoyvr

to successfully activate your new Public Mobile account, you must download the mobile app to your cell to complete the process. You can either take a new number to start or initiate transfer of your Fido number to Public Mobile.

Re: Activation Error

softech — Fri, 03 Jul 2026 03:39:59 GMT

@dannyhoyvr try Reboot phone and login PM app and the app could complete the activation then

If you still got an error and if you are activating eSIM, check if the eSIM already installed. Check the SIM Manager or Settings > Cellular screen and see if the Public Mobile sim is there. Enable it and set it with label Primary , then Reset Network Settings and try again

But I have also escalated your ticket on your behalf in case the above does not work. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Activation Error

dannyhoyvr — Fri, 03 Jul 2026 03:47:28 GMT

Ok so activation on a temp number with Public has been successfully but when I filled in account details to transfer my old number from Fido, its not successful.

Re: Activation Error

hairbag1 — Fri, 03 Jul 2026 03:50:08 GMT

@dannyhoyvr wrote:
Ok so activation on a temp number with Public has been successfully but when I filled in account details to transfer my old number from Fido, its not successful.

In order to transfer the number to Public Mobile, your Fido account must be active and in good standing. Is the account still active ?

Re: Activation Error

dannyhoyvr — Fri, 03 Jul 2026 04:04:05 GMT

Its been activated. I am now getting error trying to transfer from Fido.

Re: Activation Error

hairbag1 — Fri, 03 Jul 2026 04:26:25 GMT

@dannyhoyvr wrote:
Its been activated. I am now getting error trying to transfer from Fido.

I'll send you a link to your Community inbox...I sent you a message with a number you can call for port assistance.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

It might be wiser to call in the morning though

Re: Activation Error

CSA_PM — Fri, 03 Jul 2026 11:55:40 GMT

Thank you for the escalation! The customer is in contact with an agent.