topic Re: Agent error cost me... in Get Support

Agent error cost me...

RebeccaThompson — Thu, 02 Jul 2026 22:47:20 GMT

How do I make a complaint against a Customer Service agent?

They screwed up my account number with my former provider, thus making it very difficult to get my number ported to Public Mobile.

It took over an hour for ME to determine that it was Public Mobile's mistake... when I asked them to confirm the account number they had only to find out they left one number out!

I. Am. Furious.

Re: Agent error cost me...

Chalupa_Batman — Thu, 02 Jul 2026 22:52:11 GMT

@RebeccaThompson wrote:
How do I make a complaint against a Customer Service agent?
They screwed up my account number with my former provider, thus making it very difficult to get my number ported to Public Mobile.
It took over an hour for ME to determine that it was Public Mobile's mistake... when I asked them to confirm the account number they had only to find out they left one number out!
I. Am. Furious.

Well @RebeccaThompson honestly, people are human and do make mistakes. I will share here ways to contact customer service. Before you do, wait 24 hours to see if you feel the same way. Once again, people are human and make mistakes. You may feel differently tomorrow... or, in your words, less furious.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Agent error cost me...

slusagm — Thu, 02 Jul 2026 22:52:07 GMT

To make complain, message CS agent and ask them to escalate . message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Agent error cost me...

RebeccaThompson — Thu, 02 Jul 2026 23:06:55 GMT

FYI. Besides the time wasted, they did not apologize or acknowledge their mistake, in any way. AND, when they did, they offered me a measly $5, which I did not accept. I've already asked CS to escalate. Anyone would be upset/angry/furious.

Thanks again though.