Number transfer

tmo1 — Thu, 02 Jul 2026 18:46:19 GMT

I transferred my eSIM, but I can only make outgoing calls. Incoming calls go straight to voicemail, and iMessage won’t activate.

Re: Number transfer

hTideGnow — Thu, 02 Jul 2026 18:51:22 GMT

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

RebeccaThompson — Thu, 02 Jul 2026 20:10:11 GMT

Put your previous providers SIM card back in the phone so that you can at least receive calls.