topic Re: @CS_Agent: please advise in Get Support

@CS_Agent: please advise

Chillip1 — Thu, 02 Jul 2026 17:40:57 GMT

05/30/2026 you company charged me $20.16 for no reason. Please explain. Otherwise please refund.
05/21/2026 your company charged me $33.60 for no reason. Please explain. Otherwise please refund.
Thank you.

Re: @CS_Agent: please advise

hTideGnow — Thu, 02 Jul 2026 17:45:06 GMT

hi @Chillip1

those are $18 and $30 charges. Do you have 2 accounts with Public Mobile?

but CS agent won't monitor the forum here, you need to submit a ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @CS_Agent: please advise

slusagm — Thu, 02 Jul 2026 18:03:28 GMT

this is interesting. I see a more expensive plan on 5/21 and a cheaper charge on 5/30. I doubt you can downgrade.

But you know what plan you have? and before 5/21, when was the last renewal date?

Login My Account, go to Payment history and get the answer there. Or post the Payment history screenshot from April till now and we can further assist

Re: @CS_Agent: please advise

Chillip1 — Thu, 02 Jul 2026 18:33:27 GMT

yes, I do have two accounts with Public Mobile. But each has been regularly charged $21.28 each month respectively. Those two normal monthly charges have been collected successfully. So what are the reason for these two disputed charges?

Re: @CS_Agent: please advise

hTideGnow — Thu, 02 Jul 2026 18:34:47 GMT

hi @Chillip1

what are the dates on those $21.28 charges?

Re: @CS_Agent: please advise

Chillip1 — Thu, 02 Jul 2026 18:36:09 GMT

i submitted the ticket by direct message. But he is asking me more than 8 confidential questions in order to GET ACCESS to my account. That is just aweful! Public mobile definitely can do a better job than that.

Re: @CS_Agent: please advise

Chillip1 — Thu, 02 Jul 2026 18:37:09 GMT

on another note' please advise where can I find my acccount no in MY PROFILE of Community page? isn't it my public mobile phone number?

Re: @CS_Agent: please advise

Chillip1 — Thu, 02 Jul 2026 18:42:20 GMT

our two plans with Public Mobile are old plans, each is charged $21.28/month after tax, collected around 3rd and 5th of each month.

And because of those regular & normal charges, I could not understand why 5/30 I got charged $20.16 , and then 05/21 $33.60.

Can you explain why?

Re: @CS_Agent: please advise

hTideGnow — Thu, 02 Jul 2026 18:49:34 GMT

hi @Chillip1

one thing, PM does not charge you "3rd and 5th of each month. ", PM has a 30 days cycle and the date they charge would be moving up after every other month

but it is hard to explain why you got those charges. Check with PM agent directly

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @CS_Agent: please advise

hTideGnow — Thu, 02 Jul 2026 18:50:57 GMT

hi @Chillip1

use this link to access My Account

https://myaccount.publicmobile.ca/

and it is normal they asked you all those question. Security is important, better safe and trouble than sorry