topic Re: Outgoing calls in Get Support

Outgoing calls

Smiley1961 — Thu, 02 Jul 2026 18:41:08 GMT

I cannot make outgoing calls to 1-800 phone numbers and I need this service asap

Outgoing calls

Smiley1961 — Thu, 02 Jul 2026 18:39:20 GMT

I cannot make out going calls to 1-800 phone numbers

Re: Outgoing calls

hTideGnow — Thu, 02 Jul 2026 18:41:43 GMT

hi @Smiley1961

it can be fixed quickly. PM support agent will refresh the account and it will be fixed

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Outgoing calls

Chalupa_Batman — Thu, 02 Jul 2026 19:01:02 GMT

@Smiley1961 wrote:
I cannot make outgoing calls to 1-800 phone numbers and I need this service asap

It could take some time for Public Mobile to get back to you via chat and resolve this matter as it has to be completed on their end. I would highly recommend downloading a VOIP app like Fongo which is free as a temporary solution to call 800 numbers until this problem is solved.