topic Re: Payment not processed in Get Support

Payment not processed

calebredekopp — Thu, 02 Jul 2026 18:03:36 GMT

My payment did not go through, I updated my info and I would like my payment reprocessed so I can have my plan reactivated as soon as possible, I was never given a notice that I was going to experience a service disruption, some notice would be nice.

Re: Payment not processed

slusagm — Thu, 02 Jul 2026 18:05:29 GMT

or if you do not see the button, you can pay by accessing the hidden payment page:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment not processed

hTideGnow — Thu, 02 Jul 2026 18:05:35 GMT

hi @calebredekopp

you need to go back to PM My Account and make a manual payment. Login My Account, then use this link to access payment page and load funds to resume service
https://myaccount.publicmobile.ca/en/account/payment/funds/card