topic Re: Payment in Get Support

Payment

Bonitoray — Thu, 02 Jul 2026 15:45:19 GMT

1. I thought I set up my credit card for the recurring payment. But it seems it failed. And Public Mobile cut my service on my payment date. What can I do?

2. With dial *611, it always asks me to key in a 4 digits code. How can I set it up?

Re: Payment

hTideGnow — Thu, 02 Jul 2026 15:48:47 GMT

hi @Bonitoray

PM is a prepaid carrier, if it cannot get the payment, it stops the service, it is how prepaid works

if you don't see the button, use this link to access payment page. But you need to login My Account using a browser first, then use the link
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment

slusagm — Thu, 02 Jul 2026 18:03:52 GMT

@Bonitoray

you use this link on My Account to access the PIN update page
https://myaccount.publicmobile.ca/en/account/reset/pin