Re: Price jumps .

Trooper — Thu, 02 Jul 2026 16:39:44 GMT

I got a new phone and they are still charging the extra $5.

Re: Price jumps .

hTideGnow — Thu, 02 Jul 2026 16:42:13 GMT

it takes time for PM system to remove the $5 surcharge. So, if you have a new phone on PM's VoLTE whitelist, ask PM agent to check and remove it for you. If the charge was after you got the new phone, they might be able to create you back the $5 as well.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Price jumps . in Get Support

Re: Price jumps .

Re: Price jumps .