topic Re: Active service in Get Support

Active service

Bonitoray — Thu, 02 Jul 2026 16:24:46 GMT

I found out that my setting in my account is inactive. So I reactive the service. And make a payment. How long my service can be resumed? Thank you so much.

And how can I set up the 4 digits code when I dial *611?

Re: Active service

hairbag1 — Thu, 02 Jul 2026 16:29:04 GMT

@Bonitoray

regular plans run for 30 days (or older plans have 90 days). After that, they will suspend until paid. After 90 days in suspension without being paid, the account is deactivated.

Re: Active service

softech — Thu, 02 Jul 2026 16:29:08 GMT

@Bonitoray

it should be instant. Reboot the phone and try.

Also, login My Account using browser with Incognito mode, it should show account Active. If it is not, check if the funds you loaded is still showing as Available Funds, and check Payment history to confirm if your money loaded used for renewal

as to the 4 digits code for *611, you can reset it here, Login My Account using a browser first, once logged in, paste this link:
https://myaccount.publicmobile.ca/en/account/reset/pin