Issue with towers or Outage?

Aloe90_09 — Thu, 02 Jul 2026 14:17:38 GMT

Hi since this morning my phone has been switching from no service to public mobile and I don't have any "bars".
Is there currently any issue like an outage?
I'm in Montreal, Quebec.

Re: Issue with towers or Outage?

hTideGnow — Thu, 02 Jul 2026 14:23:45 GMT

hi @Aloe90_09

did you login My Account and check if your account is account?

And there are currently active outages affecting Easy Ontario and Ottawa. if you live close to Ottawa, maybe it will affect you as well
https://www.telus.com/en/on/outages

you might also want to ask PM agent to check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Issue with towers or Outage? in Get Support

Issue with towers or Outage?

Re: Issue with towers or Outage?