topic Re: Transfer incomplete in Get Support

Transfer incomplete

Mima450 — Thu, 02 Jul 2026 00:58:36 GMT

Tried to scan the QR code but it expired. cannot get my phone to work. What should I do?

Re: Transfer incomplete

hTideGnow — Thu, 02 Jul 2026 01:40:34 GMT

hi @Mima450 you meant the eSIM QR?

you have problem with it because the eSIM already installed by the app

make sure you disabled your old carrier sim card or disable old eSIM

make sure your PM sim is enabled and set as Primary. Reboot your phone and Reset Network Settings and it should work. Try both inbound and outbound calls and data

Re: Transfer incomplete

hairbag1 — Thu, 02 Jul 2026 01:41:57 GMT

@Mima450

open setting s to see if the esim is actually there already. If so; disable your old esim and set Public Mobile as the primary. Restart cellphone