old name pops up briefly 😔

Miss_Skunk — Wed, 01 Jul 2026 17:50:59 GMT

My old name pops up for a second before my legal name comes up. I have tried everything. I uninstalled the app, I cleared the cache the name in my account is correct but yet the old one still pops up it's brief but it's still a pain.😔

Re: old name pops up briefly 😔

softech — Wed, 01 Jul 2026 18:31:29 GMT

@Miss_Skunk PM is prepaid provider and name does not really matter

But if you like, ask PM to help and fix

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"

(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")

then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic old name pops up briefly 😔 in Get Support

old name pops up briefly 😔

Re: old name pops up briefly 😔