topic Re: Transfer sim in Get Support

Transfer sim

KhanhCa — Wed, 01 Jul 2026 16:28:05 GMT

Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue

Re: Transfer sim

hTideGnow — Wed, 01 Jul 2026 16:34:02 GMT

hi @KhanhCa

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer sim

KhanhCa — Wed, 01 Jul 2026 17:04:21 GMT

I didn't receive any message from old carrier so I don't know why? How can I do that?

Transfer sim

KhanhCa — Wed, 01 Jul 2026 19:59:00 GMT

“Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue.”

Re: Transfer sim

softech — Wed, 01 Jul 2026 20:23:23 GMT

@KhanhCa you have gone phone for TBayTel? If so, that is normal. Porting from landline will take at least 3 to 7 days

In this 3 to 7 days before the port is completed, the PM phone can make outgoing calls and text and Mobile data will work, but won't receive incoming; and the TBayTel will still be able to make and receive calls

The port will take 3 to 7 days. I suggest you to reboot your phone every morning and test incoming. Once the port is completed, your PM will be able to receive calls and your TBayTel service will stop working and the TBayTel account will be closed