one time data access

Kath63 — Wed, 01 Jul 2026 03:58:46 GMT

I don't seem to be able to access my one-time bonus data after the monthly data has been used.

How do I take advantage of the bonus data?

Re: one time data access

softech — Wed, 01 Jul 2026 04:06:12 GMT

you see the one time bonus data still showing on your My Account and not expired yet?

if so, it should kick in itself. Make sure you phone does not have a data limit set, if so, disable it. Then reboot phone and try again.

If issue persists, ask PM CS agent to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic one time data access in Get Support

one time data access

Re: one time data access