topic Refund in Get Support

Refund

Trouble3 — Wed, 01 Jul 2026 00:42:16 GMT

c.cobel+M@gmail.com was a fake account. 2026/06/29 $45.20 Hello, I tried to add an email/line to my account, but the eSIM activation failed due to a system error. The service was never activated, and I did not receive or transfer a phone number. Since the service was never rendered, I am requesting a full refund for the plan and eSIM charges back to my original payment method, and I want this unactivated account deleted

Re: Refund

hTideGnow — Wed, 01 Jul 2026 00:45:37 GMT

hi @Trouble3

what fake account?

have you try working with PM agent on your issue yet? If not, please open a ticket with PM agent, they will try to help and will decide if they can issue you a refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

Trouble3 — Fri, 03 Jul 2026 17:48:24 GMT

I received a credit which is fine