topic Re: plan upgrade in Get Support

plan upgrade

Corex — Tue, 30 Jun 2026 23:58:42 GMT

I am trying to subscribe to the 80G plan for $35 but the activation form does not recognize my SIM number.

Re: plan upgrade

softech — Wed, 01 Jul 2026 00:01:18 GMT

are you existing PM subscriber? if you are already with Public Mobile, you have to choose your new plan by logging into your account and go to Change Subscription page to choose a new plan

But if you are new subscriber, then is that a Public Mobile sim card? and is the sim card brand new and never been activated? Please remember that sim cards are one time use. So, only new Public Mobile sim card that has never been activated can be used to subscribe

Re: plan upgrade

Corex — Wed, 01 Jul 2026 00:14:42 GMT

I am currently a PM subscriber but I cant access my account. I no longer have access to the original email to get the confirmation code. Loging in through the Eversafe ID just takes me bach to the Public mobile Log In which requires confirmation code from the email.

Re: plan upgrade

softech — Wed, 01 Jul 2026 00:25:15 GMT

@Corex

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: plan upgrade

BKNS27 — Wed, 01 Jul 2026 02:07:58 GMT

@Corex

Your registered email is just the login ID. As long as the password is correct. There 2FA code will be sent by text to your phone or by voice message to your phone or emailed to your email address (this wouldn’t be your option for the 2FA code).

If texting or voice message didn’t work then contact a CS_Agent and they will get back to your tomorrow.

Re: plan upgrade

Corex — Wed, 01 Jul 2026 03:22:36 GMT

I dont have a voice mail. I have a text with a code from the Eversafe login, but it sends me back to PM login which sends a code to email.

Re: plan upgrade

CSA_PM — Wed, 01 Jul 2026 12:47:05 GMT

Thank you for the escalation! The customer is in contact with an agent.