topic Re: Agent in person in Get Support

Agent in person

Phrossin — Tue, 30 Jun 2026 22:08:06 GMT

Need to speak to an agent of Public Mobile in person. Please inform me the location to visit to meet an agent. Thank you.

Re: Agent in person

Sansan — Tue, 30 Jun 2026 22:12:42 GMT

Sorry, no such thing as agent in person location to visit.

All interactions with Public Mobile is done online. You would need to submit your receipt through the chatbot.

If you require a service provider with agent locations, best to switch to Koodo. They also have live phone reps which Public Mobile also does not have.

This community can give tips, suggestions and troubleshooting advice. Is there anything that someone here can help you with?

Re: Agent in person

BKNS27 — Tue, 30 Jun 2026 22:14:25 GMT

@Phrossin

Sorry, PM is an online service and everything is handle through DM with a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This is the main reason for the lower priced plan on this 3rd tier carrier.

You pay higher price for mid tier (Koodo) and top tier carriers (Telus) for in person service at the stores.

Re: Agent in person

porcupine — Tue, 30 Jun 2026 22:24:50 GMT

It's all done online