topic Sim card isnt working in Get Support

Sim card isnt working

Tbd123 — Tue, 30 Jun 2026 20:39:34 GMT

My daughter's phone data is not connecting. Can you confirm her Sim card is connected to her account properly.

Re: Sim card isnt working

hTideGnow — Tue, 30 Jun 2026 20:41:46 GMT

can she make calls? receive calls?

and is that a new account?

And what phone she has? Make sure she removed the old sim card and disable old esim. Her phone should have only PM sim there, enabled and set as Primary. Then Reboot her phone and click Reset network settings and try again

if same, tell us the exact model of her phone

Re: Sim card isnt working

BKNS27 — Tue, 30 Jun 2026 22:26:15 GMT

@Tbd123

If it shows she has plenty of data left in her account. Test her SIM on another phone and see if data works. If it does work then Rreset the Network setting on her phone with the SIM in her phone.

If it doesn’t work then contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card isnt working

Tbd123 — Fri, 03 Jul 2026 01:36:05 GMT

Thank you. Resetting the network worked!