topic Re: Voicemail in Get Support

Voicemail

Redrooster — Tue, 30 Jun 2026 15:34:19 GMT

Why some times does my voicemail ask the caller for their name then tells it to me when I access the message?

Re: Voicemail

hTideGnow — Tue, 30 Jun 2026 15:37:19 GMT

hi @Redrooster

that is Call Screening. PM does not have this feature

did you just join PM? if so, your porting request was not competed, you line with the old provider is still active

Re: Voicemail

Anerkons — Tue, 30 Jun 2026 15:39:39 GMT

Check your settings - you may have enabled this feature. Under your settings there are the options under Phone and at the bottom SCREEN CALLERS. Check if you had enabled any of the screen features. I have set mine to none.

Re: Voicemail

Redrooster — Tue, 30 Jun 2026 16:23:13 GMT

I have been with Public for more than 1 year now. I looked through the settings on my Android phone and I don't see anything related to "Call Screening". Like I said this only happens occassionly.

Re: Voicemail

hTideGnow — Tue, 30 Jun 2026 16:25:19 GMT

hi @Redrooster

then it is weird. What you are experiencing is Call Screening, PM does no have it. And I don't think it is anything related with device settings

Re: Voicemail

Redrooster — Tue, 30 Jun 2026 16:30:27 GMT

As you can see above I have been with Public for more than a year. Previous to that I was with Koodo. I never had this problem with Koodo. Since it is part of the voicemail greeting message I thought it must be doing it on the network side and was hoping for a solution to get it turned off.

Re: Voicemail

Redrooster — Tue, 30 Jun 2026 16:32:18 GMT

So no point in opening a Ticket then?

Re: Voicemail

hTideGnow — Tue, 30 Jun 2026 16:37:38 GMT

hi @Redrooster

you have been with PM for a year, so your Koodo acccount fully closed right?

you can still try open a ticket and will see, maybe they reset the voicemail and will clear up some glitch at the backend

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage