topic Forgotten Email X 2 in Get Support

Forgotten Email X 2

Mellie321 — Tue, 30 Jun 2026 16:16:51 GMT

My elderly parents both have their service with PM. The credit card in their account is about to expire. I have tried to recover their email but the access code is sent to said email! It is quite the circle. Understandably they do not use their email and only created one for the purpose of gaining a PM account.
How can I obtain access to their accounts again to update the payment method?
Thanks

Re: Forgotten Email X 2

hTideGnow — Tue, 30 Jun 2026 16:19:47 GMT

HI @Mellie321

if you tried Forgot Password link on the login screen but still unable to get back into the account, then you will need to ask PM agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgotten Email X 2

Mellie321 — Tue, 30 Jun 2026 16:31:18 GMT

Thank you!

Re: Forgotten Email X 2

CSA_PM — Tue, 30 Jun 2026 16:34:11 GMT

Thank you for the escalation! The customer is in contact with an agent.