topic Re: SIM not working in Get Support

SIM not working

rshenoud2 — Tue, 30 Jun 2026 15:17:20 GMT

I activated a new sim yesterday (SIM # ) to a new number ###-###-#### and still not working.

Please can you fix it, also if I want to upgrade the plan, is it possible.

Thanks

softech — Tue, 30 Jun 2026 15:18:27 GMT

Please proceed with a Reset network settings after a device reboot and test again

if issues persists, you will need to open ticket with PM CS_agent for further troubleshoot. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 30 Jun 2026 15:29:25 GMT

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage