Payment

Brad1234 — Tue, 30 Jun 2026 09:14:30 GMT

Payment made but no active plan

Re: Payment

softech — Tue, 30 Jun 2026 12:53:53 GMT

If you still have no service now, please Reboot your phone and check again

and login My Account using Incognito mode to confirm if account is showing Active or On Hold. Check if it showing any money as Available Funds. If there is money there, check if the money is enough for renewal (remember to add E911 fees if applicable).
If the money is enough to cover the renewal, use this trick to force renewing the subscription. Go to Profile page and click Report Lost/Stolen. Logout and wait 5 mins. Then login again using browser with incognito mode and click to reverse the Lost/Stolen

but if your account still On Hold, ask PM CS agent to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Payment in Get Support

Payment

Re: Payment