topic Re: cannot receive text msg, send text msg and receive voice call in Get Support

cannot receive text msg, send text msg and receive voice call

Brilliant16 — Tue, 30 Jun 2026 09:58:49 GMT

I ported from Rogers to Public Mobile yesterday. While data works, I can’t receive calls or texts, even though I can make calls. I’ve tried troubleshooting, but this issue hasn’t been resolved. Can support please help fix this porting problem so my incoming calls and texts work properly? I using eSIM and already reply YES to porting my number under 90 minutes timeframe.

Re: cannot receive text msg, send text msg and receive voice call

Zephyr87 — Tue, 30 Jun 2026 11:53:42 GMT

Use the chatbot to submit a ticket and they will fix it for you. That tends to be resolved with a reset on their end.

Re: cannot receive text msg, send text msg and receive voice call

Meow — Tue, 30 Jun 2026 14:59:26 GMT

If you do not have account with PM and have issues send direct message to CS_Agent.

For account/data issues please contact CSA - Customer Support Agent.

You have to open a ticket through chatbot (type 'ticket' and follow prompts until you get a link to a ticket).

Support will be through Community mail; you will not be able to talk any other way to PM support 'live' person.