topic Re: Need refund asap in Get Support

Need refund asap

Sarah_i — Mon, 29 Jun 2026 17:44:18 GMT

I paid and was told my phone was compatible for an eSIM only to be told AFTER payment that my phone isn’t compatible. I have moved forwards with a new company and need a refund for the $40 I spent wasting my time.

Re: Need refund asap

slusagm — Mon, 29 Jun 2026 17:58:10 GMT

actually, the no esim error could be just a system glitch. Check with PM first and they might be able to send you a eSIM QR code to install

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need refund asap

Jusith — Tue, 30 Jun 2026 00:29:13 GMT

the QR also doesnt work this is the worst

Re: Need refund asap

hTideGnow — Tue, 30 Jun 2026 01:52:13 GMT

hi @Jusith

are you @Sarah_i ? or you are another subscriber with similar issue? can you tell us more what your issue is?

Re: Need refund asap

Jusith — Tue, 30 Jun 2026 02:09:25 GMT

When I go to app to register for e sim it keeps saying to download the app . I am on the app when it says this . The QR code goes to a dead end also

Re: Need refund asap

Jusith — Tue, 30 Jun 2026 02:09:45 GMT

I am another person