topic Re: Request to change current mobile plan in Get Support

Request to change current mobile plan

MoHarery — Mon, 29 Jun 2026 13:54:45 GMT

I am currently on the $35/month plan for Unlimited Canada, US, and Mexico-wide minutes + 80GB of data within Canada, the US, and Mexico at 5G speeds.
I need to change my plan to the Canada-wide $25/month plan for 25GB.
When I logged into my profile, I could not see either of these offers.
Are these plans available to existing customers, or do I need to leave Public Mobile for another service provider?

Re: Request to change current mobile plan

hairbag1 — Mon, 29 Jun 2026 13:56:38 GMT

@MoHarery

we can only opt for whichever plan we see in our own accounts. Once you have a higher valuse plan, it's almost impossible to downgrade plans. Sorry to be the bearer of that bad news.

Re: Request to change current mobile plan

slusagm — Mon, 29 Jun 2026 13:57:38 GMT

sorry, all existing subscribers can only change plans offered on their Change Subscription page. If the plan you want is not there, you cannot change to it.

Re: Request to change current mobile plan

MoHarery — Mon, 29 Jun 2026 14:01:52 GMT

Thank you both for clearing that up! It is sad to hear, but I appreciate the clear answers.

Since I cannot downgrade, I will unfortunately have to leave Public Mobile for another provider.

Thanks again for your help

Re: Request to change current mobile plan

on2wheels — Mon, 29 Jun 2026 14:43:51 GMT

These are exactly the reasons people leave the big three providers and come to PM.

Re: Request to change current mobile plan

warrenstagg — Mon, 29 Jun 2026 20:05:36 GMT

So, what's the solution? Switch to Fido, then switch back to the $25 plan as a "new customer" a month later?