topic Re: I am not getting data in Get Support

I am not getting data

VictorAE — Mon, 29 Jun 2026 14:18:27 GMT

I am not able to stream or reach websites when not on wifi

Re: I am not getting data

hairbag1 — Mon, 29 Jun 2026 14:22:49 GMT

@VictorAE

Then try a network re-set...see if that helps.

Re: I am not getting data

slusagm — Mon, 29 Jun 2026 14:23:18 GMT

new subscriber?

What phone do you have?

make sure you removed old sim card and disabled old esim.

Make sure you don't have data limit enabled Reboot phone and Reset network settings

but if still have trouble with data, ask PM to reprovision the account.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I am not getting data

MyNameIsMrBurns — Mon, 29 Jun 2026 18:56:21 GMT

I'm in the same boat since Saturday. Assuming usual suspects don't fix (reset network settings, airplane mode, etc) manually set your network access to 3G and see if you get any data albeit slow.

Public Mobile is telling me the issue is I need a new SIM card since to access their 5G network. Maybe you're in the same boat if you've been with them for quite a while too?