topic Re: Payment in Get Support

Payment

RR4747 — Mon, 29 Jun 2026 14:19:15 GMT

Website is not letting me make a payment

Re: Payment

slusagm — Mon, 29 Jun 2026 14:21:03 GMT

you cannot find where to make payment or it gives error?

if you can wait, You can choose to wait 24 hours first and try again using browser with Incognito mode. Or buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Payment

hairbag1 — Mon, 29 Jun 2026 14:21:22 GMT

@RR4747

website can be finicky at times. I've had success using the mobile app to make payment for my regular plan renewal. Give that a try.

Re: Payment

hTideGnow — Mon, 29 Jun 2026 14:24:10 GMT

hi @RR4747

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payment

RR4747 — Mon, 29 Jun 2026 14:24:28 GMT

Payment is due and my account is not giving the option to pay and I don't have service currently

Re: Payment

hairbag1 — Mon, 29 Jun 2026 14:27:25 GMT

@RR4747 wrote:
Payment is due and my account is not giving the option to pay and I don't have service currently

try dialing 611 to hear current plan status and you'll be able to make payment using your payment card...but...you need to know your Public Mobile PIN number.

Re: Payment

slusagm — Mon, 29 Jun 2026 14:32:09 GMT

use browser to login My Account first. After you logged in, use this link to access payment page, then you can load funds to resume service (make sure you add E911 fees if your province has that charge)

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment

RR4747 — Mon, 29 Jun 2026 14:33:57 GMT

Nope, it doesn't even give the option to pay it even though it's due, it was there and I tried it a few times and got a message that it wasn't currently available and to try later but now there isn't even the option to pay

Re: Payment

slusagm — Mon, 29 Jun 2026 14:41:46 GMT

@RR4747 wrote:
Nope, it doesn't even give the option to pay it even though it's due, it was there and I tried it a few times and got a message that it wasn't currently available and to try later but now there isn't even the option to pay

@RR4747

https://myaccount.publicmobile.ca/en/account/payment/funds/card