Date

Bei — Mon, 29 Jun 2026 13:37:50 GMT

I used 1.94 GB of data on May 29th and haven't used it since. Why does it show that I used 1.94 GB of data this period?

Re: Date

slusagm — Mon, 29 Jun 2026 13:42:54 GMT

Possibly just some browser cache problem. Check again using browser with Incognito mode.

if the data used is still wrong, ask PM to check.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Date

BKNS27 — Mon, 29 Jun 2026 13:51:46 GMT

@Bei

If you are seeing 1.94gb of data usage on the PM app. Just swipe down on the screen and it will refresh to your current usage.

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