topic My plan in Get Support

My plan

Diana22 — Mon, 29 Jun 2026 11:28:26 GMT

I accepted a plan offer that was sent to me by text message on May 17, but I still don't see it reflected in my mobile data. Could you please tell me why? Has the promotion been applied to my account?

Re: My plan

CSA_PM — Mon, 29 Jun 2026 12:52:04 GMT

Hello @ Diana22,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My plan

slusagm — Mon, 29 Jun 2026 13:31:08 GMT

maybe browser cache problem. Try login using browser with Incognito mode. If you still not seeing the correct plan, then ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage