topic Re: Usage reminder does not match with actual usage in Get Support

Usage reminder does not match with actual usage

Chloe0927 — Sun, 28 Jun 2026 18:29:23 GMT

Re: Usage reminder does not match with actual usage

slusagm — Sun, 28 Jun 2026 18:31:03 GMT

Check if you used up 75% of your 10GB bonus

Re: Usage reminder does not match with actual usage

Chalupa_Batman — Sun, 28 Jun 2026 18:45:29 GMT

@Chloe0927 wrote:

Hello @Chloe0927

Which phone are you using? If it's an Android, you may wish to go into your App settings and clear the cache and then reboot the phone and try again. Sometimes the app reads old data thinking it's new.

There has however, been several concerns brought up about notifications like this or not being able to use data at all. I think there may be some back end issues going on that Public Mobile isn't sharing with us at this time until they figure it out themselves.

Re: Usage reminder does not match with actual usage

leafs817 — Sun, 28 Jun 2026 21:56:25 GMT

Yes, the 10 GB bonus is calculated separately. But even so, it doesn't match my actual usage. I reset the statistics on the first day of each billing cycle, and the PM's statistics show 2 GB to 3 GB more than my iPhone

Re: Usage reminder does not match with actual usage

CSA_PM — Mon, 29 Jun 2026 22:35:31 GMT

Are you still having issues @Chloe0927 ? I have sent a private message regarding your inquiry; please check your community inbox at your earliest convenience.