Can’t use data

susanhardy — Sun, 28 Jun 2026 14:24:54 GMT

Same issue, can't find an answer Did you get it fixed

Re: Can’t use data

softech — Sun, 28 Jun 2026 14:26:03 GMT

if you just joined Public Mobile, make sure you removed the old provider's Sim card, or disable the old provider eSIM. Then check and confirm PM sim is enabled and set as Primary.

if you have an iPhone, make sure the Carrier Profile is updated (Settings > General > About) Last, proceed with a Reset network settings after a device reboot

if you have an Android, let us know and maybe you need to tweak APN settings. But start with Reset network settings after a device reboot

If issue persists, you will have to contact PM CS agent to for a account reprovision. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Can’t use data in Get Support

Can’t use data

Re: Can’t use data