topic @Caroline_D MIA in Get Support

@Caroline_D MIA

Rockdaddy22 — Tue, 04 Jan 2022 23:24:45 GMT

Why haven't I seen @Caroline_D helping anybody yet? I hate to be so forward about it, but I was really hoping she'd be active on the forums by now. Hopefully everything is ok with her.

I notice Jeremy and Dave pitching in today, great to see Shaz getting some help. Good luck everyone. Going to bed now 😴💤😴💤😴💤

Re: @Caroline_D MIA

imm1304 — Wed, 16 Nov 2016 17:01:34 GMT

Here is a guess: She has been told to devote 100% of time to resolving issues sent to the inboxes and help cut down the backlog faster.

Re: @Caroline_D MIA

Rockdaddy22 — Wed, 16 Nov 2016 17:13:37 GMT

I hope you're right but, for some reason I doubt it.

Re: @Caroline_D MIA

srlawren — Wed, 16 Nov 2016 21:04:26 GMT

@Rockdaddy22 I tend to think that @imm1304's theory is probably correct. I think Caroline is possibly still in training also, so she may be shadowing the other mods still, or as theorized working independently but behind the scenes and not yet interacting with folks on the community directly.

Re: @Caroline_D MIA

Rockdaddy22 — Wed, 16 Nov 2016 21:28:41 GMT

It was mentioned somewhere that she was supposed to help out in the community starting last week or something. If that wasn't mentioned I wouldn't have brought it up. I think something's up, just a personal feeling I guess.

Re: @Caroline_D MIA

srlawren — Wed, 16 Nov 2016 21:41:09 GMT

@Rockdaddy22 I suppose it's possible something is up. On the other hand, the other explanations are just as likely at this point, until we know otherwise. 🙂

Re: @Caroline_D MIA

Rockdaddy22 — Wed, 16 Nov 2016 21:42:21 GMT

Of course, I could be very wrong. That's why I was hoping for an official statement.

Re: @Caroline_D MIA

Mary_M — Wed, 23 Nov 2016 17:52:27 GMT

Hey @Rockdaddy22 @srlawren @imm1304

Thank you for asking, it's actually a great question !

@Caroline_D has been super busy helping out with the backlog! We're all trying to stay active on the forum, but she has been focusing more on the private messages.

Nevertheless, she's being as proactive as we all are 🙂

Cheers,

Mary

Re: @Caroline_D MIA

srlawren — Wed, 23 Nov 2016 17:55:40 GMT

Thanks for the clarification, @Mary_M!

@Rockdaddy22--told ya! 😉 J/k.

Re: @Caroline_D MIA

Rockdaddy22 — Thu, 24 Nov 2016 01:26:05 GMT

lol I'd love to hear from someone she's helped 🙂

Re: @Caroline_D MIA

srlawren — Thu, 24 Nov 2016 01:28:47 GMT

Wow @Rockdaddy22, what's with the witch hunt for Caroline?

Re: @Caroline_D MIA

Rockdaddy22 — Thu, 24 Nov 2016 01:43:56 GMT

Not a witch hunt, I just want to know she's actually helping people. I'm really stressed here and some people have been waiting a week without service, I want those people to have service ASAP. It's unacceptable how long people have been waiting.

I haven't heard a single person mention her name in regards to having their problem solved. I see every other name.

To be fair, maybe she isn't making contact with customers and just solving issues on the back end. That's great if that's the case, it's just all strange to me. When I see Jeremy and Dave helping customers in the forums it made me wonder, that's all.

I only want the best for this company and all its customers. Sorry if I'm out of place here.

Re: @Caroline_D MIA

Rockdaddy22 — Thu, 24 Nov 2016 02:11:21 GMT

Also, maybe an announcement or something would be good, that way people know she's working behind the scenes. That way they won't tag her or pm her.

Re: @Caroline_D MIA

Dee — Thu, 24 Nov 2016 02:11:49 GMT

I am really happy that Mary gave you that clarification. I knew you guys were working your butts off. You always do! 🙂