topic Cannot set voicemail number in Get Support

Cannot set voicemail number

Wilson_Wang — Sat, 27 Jun 2026 20:00:22 GMT

cannot set voicemail number. There is no choice provided on the first line and second line is grey out. Phone was restarted, but nothing changed. Phone is Samsung s24 plus. Please help and thanks.

Re: Cannot set voicemail number

Yummy — Sat, 27 Jun 2026 20:05:39 GMT

Service provider should appear when you look at SIM card status or at Mobile networks. I see Public Mobile there.

When you go to Voicemail there should be Voice number shown by default based on your province (most likely).

Re: Cannot set voicemail number

Socrates8567 — Sat, 27 Jun 2026 20:25:44 GMT

Setting up your voicemail for the first time on Public Mobile is a quick process. Here, you will find how to set up voicemail.

https://www.publicmobile.ca/en/get-help/articles/voicemail-faqs

Re: Cannot set voicemail number

Chalupa_Batman — Sat, 27 Jun 2026 20:32:27 GMT

Hello @Wilson_Wang

To add to what's been previously shared, here are a list of voicemail numbers locally you can add to your phone if you need.

British Columbia 778-580-4002 (Vancouver Area) or 778-581-4001 (Outside Vancouver)
Alberta 587-580-4001 (Calgary/South) or 587-588-4001 (Edmonton/North)
Ontario 647-580-4001 (Toronto/GTA) or 613-581-4001 (Ottawa Area)
Quebec 438-580-4001 (Montreal Area) or 581-580-4001 (Quebec City)
Saskatchewan 306-580-4001
Manitoba 204-588-4001
Atlantic Provinces 902-580-4001 (NS/PEI/NL) or 506-588-4001 (NB)

Another thing you can do is turn your airplane mode on for 10 to 15 minutes as some have pointed out here, restart your phone and then turn off airplane mode. This will reconnect you to the network and it may update your voicemail issue.

Re: Cannot set voicemail number

hTideGnow — Sat, 27 Jun 2026 20:29:20 GMT

hi @Wilson_Wang usually you can simply click Reset Network Settings and it will program the number for you

if not, check the Voice mail access number here

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446&ved=2ahUKEwix6KqOoaiVAxUYkysGHTYjOxwQFnoECDYQAQ&usg=AOvVaw1GmOxA4URWOnco06zW5bUM

and go to dialer app Settings manually enter one of the VM numbers

Re: Cannot set voicemail number

CSA_PM — Sun, 28 Jun 2026 21:03:45 GMT

Are you still having issues @ Wilson_Wang? I've sent you a private message, so please check your community inbox when you have a chance.