Dropped calls on new setup

dmidgley — Fri, 26 Jun 2026 18:58:17 GMT

Changed phone to accommodate 4g service. Advised PM by way of text message as requested. Phone now registered to work on 3g & 4G (Can not set to 4g only) Problem is phone now constantly drops calls from 4G to 3G and 3G to 4G. Any options

Re: Dropped calls on new setup

softech — Fri, 26 Jun 2026 19:22:33 GMT

"dropping from 4G to 3G" during calls is normal if your phone is not compatible with PM's VoLTE system

What phone do you have? Which province you are in?

First, use the IMEI checker on this page to see if your phone is compatible with PM's VoLTE network: https://www.publicmobile.ca/en/on/get-help/articles/volte

If it is not compatible with PM's VoLTE, then your phone had been using 3G for voice and is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

If the lack of VoLTE support is what affecting your voice calls, there is really nothing much you can do other than getting a phone that is compatible with PM's VoLTE network. Hare are couple choices of phones that will work:

iPhone 8 or later
Google Pixel 4 or later
Samsung S22 or later
Samsung Flip 2/Fold 2 or later
Samsung A15/A35/A55 or later

But generally most major brands of phones released after 2024 and are designed and sold for the Canadian market should work. If you are unsure whether a particular phone will work, share the model here and we can help

Re: Dropped calls on new setup

dmidgley — Sat, 27 Jun 2026 01:59:18 GMT

The phone is Artfone 4G Volte . The area is Ontario.

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Dropped calls on new setup

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