topic Re: Why am I being charged $5 extra? in Get Support

$5 extra charge. why?

Dj8 — Sat, 27 Jun 2026 00:14:53 GMT

My next cycle is going to be $5 higher. Why?

Dj8 — Sat, 27 Jun 2026 01:05:42 GMT

My phone is volte compatible, but I'm going to be charged $5 extra at my next billing (tomorrow). That's not right!

My imei # is #########

Please help!

hairbag1 — Sat, 27 Jun 2026 00:26:14 GMT

The reason is you have an older cell thats not on Phblic Mobile whitelisted VoLTE enabled cells. You need a newer cell.

softech — Sat, 27 Jun 2026 01:07:30 GMT

@Dj8 if you used the IMEI checker and it shows it is VoLTE compatible, just open a ticket with PM CS agent to confirm and they can remove the charge

BKNS27 — Sat, 27 Jun 2026 01:21:24 GMT

If your device is VoLTE compatible then you won’t be charged the $5.

If you were charged, contact a CS_Agent for a credit.

Just curious what is the make and model of your phone?