topic Re: FAILED TRANSFER AND ACTIVATION in Get Support

FAILED TRANSFER AND ACTIVATION

Smileygrey — Fri, 26 Jun 2026 22:05:43 GMT

My number port from Freedom Mobile is stuck. I no longer have calling or texting. My eSIM activation failed with ‘ eSIM could not be activated.’ and I could not reply YES to the Freedom authorization text because it showed ‘Not Delivered’. Please check the port status and reissue or reactivate my eSIM if needed.

I have tried three times to submit a ticket on this and each time even though everything was completed on the ticket it either gave a 404 error or would not send. I am completing this on WIFI.

Re: FAILED TRANSFER AND ACTIVATION

hTideGnow — Fri, 26 Jun 2026 22:11:13 GMT

hi @Smileygrey ask PM to help. if you cannot submit ticket with Chatbot, you can submit ticket by direct message instead: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: FAILED TRANSFER AND ACTIVATION

Smileygrey — Fri, 26 Jun 2026 22:31:40 GMT

Thank you. I am new to this.