topic Re: Shift to VoLTE in Get Support

Shift to VoLTE

bwilkin8 — Fri, 26 Jun 2026 20:31:38 GMT

This change is not a consumer service upgrade. It is a gift to the big three mobile device manufacturers. I have chosen other manufacturers' more highly featured, lower priced products that PM will exclude in the future. Being so arbitrarily shoved aside by PM most certainly says that I and my family are not valued as loyal customers. It might suggest that any other Telus services will have the same corporate disregard for consumers who do not choose products matching Telus possibly collusive alliances. As with any unsought separation, I feel like the left behind, not the one leaving. We the users have been signing their corporate paychecks all the while. But, of course, to them "We never will be missed" G&S.

Re: Shift to VoLTE

umnikke8 — Fri, 26 Jun 2026 21:01:36 GMT

In my opinion, VoLTE was a poorly developed standard. It wasn't standardized as much as it should have been which allowed equipment manufacturers to come up with very different implementations and supported operations. This put the onus on providers to test and certify each device will work on their network with all their equipment. But the basic summary, VoLTE is not standard, so compatibility is always up in the air. For all involved this adds all kinds of extra costs and complexity. It's created a step change in device support, rapidly obsoleting devices, even relatively new devices. From the providers point of view, testing and certifying devices is costly and time consuming and they are certainly aren't going to get to all of them, especially with a lower cost provider. From the consumer standpoint it's hard to determine compatibility and obsoletes many devices, same that even have the required features. It is the marching forward of technology. While LTE has worked wonderfully for data networking, the voice features of VoLTE have stumbled. Considering that networking services have been working quite reliability for years and moved through 3G, 4G and 5G and various sub versions, this is one of the bigger standouts of something that hasn't worked well.

It is also my opinion that straying from mainstream hardware and services increases risk, decreases performance, lifespan and compatibility. It's a trade off, usually versus costs and sometimes feature sets. I personally tend to stay in the mainstream. The more people using and looking at devices and compatibility, the more attention it gets, the more likely it is to be tested and validated, the more likely it is to work and problems to get fixed.

Re: Shift to VoLTE

Meow — Fri, 26 Jun 2026 22:23:07 GMT

Any mobile provider can do whatever they want in regard of 'compatible' phones.

Your complain is same as complaining Costco accepts only MasterCard and Not Visa. So... do not shop there or get a proper card; eg. get 'approved' phone or change provider.

This is the cost of having low priced provider...

Re: Shift to VoLTE

BKNS27 — Fri, 26 Jun 2026 22:36:19 GMT

@bwilkin8

I am sure the same complaints was the same when USA shutdown 3G way before Canada. Canada is just following USA lead on 3G.

Re: Shift to VoLTE

bwilkin8 — Sun, 05 Jul 2026 02:41:27 GMT

Thank you, umnikke8. Very clear explanation of what has and is happening with this changeover. However, I would expect my service provider, PM, to publish a list of acceptable devices which are compatible with their expected system. I have read others commenting that such a whitelist does not exist. How will I know that sinking more money in a "named" brand will not result in the same dismissal. PM must provide the guidance so I may make my purchase without coercion.

Re: Shift to VoLTE

slusagm — Sun, 05 Jul 2026 02:44:46 GMT

@bwilkin8

actually, most carrier has IMEI checker like what PM has instead of a list of allowed device

if you have the phone with you, check it out here:
https://www.publicmobile.ca/get-help/articles/volte

if you don't have the phone yet, but you know what you want, let us know and we can try to help

But be warned, many overseas phones, those not really sold in Canada, are not on the list

Re: Shift to VoLTE

bwilkin8 — Sun, 05 Jul 2026 03:21:40 GMT

Thanks, slusagm. I will check with other providers for compatibility with this information. Looks like I have been painted into a corner without my touching the brush.