topic Re: Phone transfer problem in Get Support

Phone transfer problem

Lybs — Fri, 26 Jun 2026 19:35:01 GMT

Hi , I recently transferred from pc mobile to public mobile , I recievd their authorization msg to which I replied but my phone number still hasn't activated . I am able to make phone calls but I can't receive any calls or text msgs .I'm also able to use data.

Re: Phone transfer problem

NDesai — Fri, 26 Jun 2026 19:38:05 GMT

@Lybs How long has it been since you replied to the text message? Wait at least a couple of hours for your number to fully transfer. Then try rebooting your phone and test calling.

Re: Phone transfer problem

Lybs — Fri, 26 Jun 2026 19:39:22 GMT

I replied Yes instead of YES with in a minute . Not sure if that's causing the problem .don't know what to do now

Re: Phone transfer problem

Lybs — Fri, 26 Jun 2026 19:39:39 GMT

It's been more than 12 hours

Re: Phone transfer problem

NDesai — Fri, 26 Jun 2026 19:47:22 GMT

@Lybs When you are calling others, what number shows up on the other end? If that is the one that you transferred, porting process might be partially completed since you are not able to receive calls. Also, you should not get any signal on the PC Mobile sim. This would confirmed that your number is partially or fully transferred to PM. If you already tried restarting your phone and outgoing calling is still not working, you will need to reach out to CS_Agent to have them look into it.