topic Re: Not getting network, still showing SOS in Get Support

Not getting network, still showing SOS

Guru0001 — Fri, 26 Jun 2026 14:15:11 GMT

Hi everyone, 6 hours ago , i transferred my landline telus nunber to public mobile but still facing problem, didn’t get any network yet what should i do, i did everything like switching off the phone, on flight mode and reaet the setting but problem still remained

Re: Not getting network, still showing SOS

hTideGnow — Fri, 26 Jun 2026 14:22:26 GMT

hi @Guru0001

make sure your Telus sim is removed, or disable the Telus eSIM

then check and make sure PM sim is enabled, and set as Primary. Then Reboot your phone and click Reset network settings, and try again

if same, ask PM agent to check and they will help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not getting network, still showing SOS

CS_Agent — Sat, 27 Jun 2026 21:17:01 GMT

Hi there!

How are you today? My name is Vlad and I just wanted to check if you still need our help. If the conversation is left unanswered for 24h, the system will automatically close it, however, if you need any assistance, our chatbot is available 24/7.

Respectfully,
Vlad
Public Mobile CS_Agent