Renewal

Mel0789 — Fri, 26 Jun 2026 13:45:31 GMT

No service, I checked my account and it says it will renew today. June 26,2026 I’m on auto pay and even just updated to a new card. I gave now selected change subscription now and updated my subscription. Still no service.
when I look at my rewards it still says account suspended.

Re: Renewal

softech — Fri, 26 Jun 2026 15:53:16 GMT

@Mel0789

after you updated your card, you need to make a manual payment

use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher

topic Renewal in Get Support

Renewal

Re: Renewal