topic Re: overcharge on billing in Get Support

overcharge on billing

georgefoster — Fri, 26 Jun 2026 13:13:19 GMT

I have been overcharged on my July 2026 bill for a 3 G usage when I have bought at new phone Nubia Cymbal 2 on June 16, 2026 at Parker Tech Shop In Coldbrook, Nova Scotia. I am still being charged as I have a old 3 G phone and I do not. Please adjust my bill and let me know if you have done this. please e mail me on my home e mail of gjfoster66@hotmail.com

Re: overcharge on billing

hTideGnow — Fri, 26 Jun 2026 13:20:41 GMT

hi @georgefoster

if you only got it 10 days ago, the fees might not have been removed yet, it might take up to next billing cycle

but check if PM support agent, ask them if they see the new phone using the service yet and see if they can give you back a credit

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: overcharge on billing

georgefoster — Fri, 26 Jun 2026 13:26:43 GMT

who is the PM support agent?

Re: overcharge on billing

hTideGnow — Fri, 26 Jun 2026 13:27:59 GMT

@georgefoster wrote:
who is the PM support agent?

hi @georgefoster

CS_agent is the PM support agent. You need to submit ticket and check Community inbox like what I said above

Re: overcharge on billing

georgefoster — Fri, 26 Jun 2026 13:28:06 GMT

My PM support agent is Parker's Tech Shop?

Re: overcharge on billing

hTideGnow — Fri, 26 Jun 2026 13:36:54 GMT

hi @georgefoster

if you want to get your overcharged billed to look into, please submit ticket and follow the steps to check for reply from CS_agent. All the details on my earlier post

Re: overcharge on billing

georgefoster — Fri, 26 Jun 2026 13:58:20 GMT

i did submit a ticket with the message i gave you above and told them my problem hopefully this will be resolved