Activation issue

nishatmalavi — Thu, 25 Jun 2026 23:39:08 GMT

My transfer from fizz to public did not go through

can I cancel the port and public can give me new account activation with new number?

Re: Activation issue

softech — Thu, 25 Jun 2026 23:40:27 GMT

Don't give up yet. A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Activation issue in Get Support

Activation issue

Re: Activation issue